Care of your new mattress

Thank you for choosing Memflex.

By buying this product you have taken the first steps to ensure refreshing and healthy nights sleep.

Memflex is carefully produced for your comfort using the latest technologies.
The following guidelines are to help prolong the product life and performance.

Once removed from the packaging, please leave your mattress uncovered in a well-ventilated room for a few hours to allow the mattress to acclimatise to the room temperature. Your new mattress may give off an odour after it is unpacked. Don’t worry, this is totally safe and will dissipate over time. Again ventilation will help this process. Air the mattress daily.

The materials used in your mattress are designed to conform to your body’s contour and some compression or settlement of fillings is normal. Do not turn over your mattress, however regular rotation and the use of a mattress protector will maintain the appearance and contribute to the longevity of the mattress.

Do not use detergents or chemical cleaners on your mattress as this may damage the covering material on the mattress. Our mattress covers have a zip for manufacturing use only and are not cleanable. The exception to this is a removable non quilted washable cover, the details of which are identified on the product, note the adhesive label must be removed prior to washing.

Do not stand or store the mattress on its side, ensure it is kept flat at all times.

Getting used to your new mattress
It can take a little while to get used to your new mattress but don’t worry its just your body adjusting to a  different level of support and comfort than it has been used to.

Allow time for your body to adjust to your new mattress and for the fillings to settle.

Filling Settlement.

All Memflex mattresses contain sumptuous amounts of fillings.
These layers will naturally tend to settle and settlement will be more pronounced in the areas under the most body weight. Your body will make a natural impression and this is quite normal.

Protecting your new mattress
An excellent way to protect a mattress is to compliment it with a mattress protector. A mattress protector prolongs the life of a mattress, makes it hygienic, minimises wear and tear and guards against marks and stains and perspiration stains.

Rotate Mattress
Your new mattress must be rotated from head to foot regularly.
Every week for the first 9 months is recommended.

Remove the covers and sheets once a week. That will help your mattress breathe. Air circulating through the mattress components will help to keep it fresh and odour free.


The warranty covers the mattress core against faulty workmanship and materials for a period of 10 years and the removable mattress cover for 1 year from the date of purchase. We undertake to repair or replace at our discretion, any of our products free of charge during this period if an inspection or photographs reveal poor workmanship or faulty materials that lead to excessive visible settlement within the tolerance chart below. The manufacturer does not offer a cash alternative.

Age of


0-6 months

6-12 months

12 -24 months

24 – 36 months

36 – 60 months

5 – 10 years



2.5 cm

3 cm





The guarantee does not cover normal ageing or wear and tear, changes in hardness of any of the components, nor does it cover light discolouration of polyurethane foams, or dislike of the inherent smell of any of the components.

We reserve the right to:

  • Substitute with materials of a comparable or higher quality if the identical materials are not available.
  • Refuse service if the fault in the product is due to causes other than poor workmanship or faulty materials.
  • Refuse to handle or service any product that is in soiled or unhygienic condition or has been abused. Examples of abuse include (but are not limited to):
  • Use without bed linen.
  • Using a mattress with a base for which it was not designed. Slats on a bed frame to be no less than 6cm minimum width and no more than 10cm apart.
  • Bending or folding the mattress.
  • Excessive wear and tear (e.g. jumping on the mattress or repeated localized pressure on the edge).


This guarantee applies only where goods have been maintained in line with the care instructions above. The guarantee does not affect your statutory rights. Under the law, the Contract of Sale exists between the retailer/store and the consumer. Consequently, any claims made under this guarantee must, in all circumstances, be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. In the event of a complaint, the retailer will liaise with the manufacturer on your behalf. This guarantee applies only to goods purchased from an authorised retailer of Memflex in the UK and, in all instances, applies to product only where it has been used and maintained in accordance with the manufacturers’ guidelines and instructions. In the event of a dispute the manufacturer may request a 3rd party inspection by a recognised organisation.